Planning Your Deployment

The system uses a small footprint agent, which is installed on every workstation, laptop, or terminal server in your entire organization. The agent requires no user intervention, and periodically collects and reports the local computer inventory and software usage to our server.

There are many ways to deploy CloudIT’s agent across your network. As a best practice, we recommend using Standard Deployment Tools, Domain Logon Scripts or Active Directory GPO.

CloudIT Agent Prerequisites

The agent requires local administrator rights.
System user requires write permissions to \Program Files\OptimizeIT.
The agent will send encrypted information to the server (https://collectit.softwatch.com:443). The information will contain uploaded files and standard http(s) traffic. Please configure your firewall / proxy accordingly.
For proxy configurations please make sure that the system account has internet access.
The memory requirement for each logged in user is ~14MB

Installing CloudIT Agent

Step 1

SoftWatch provides you a preconfigured zipped agent that is already setup to report to our cloud servers.  If you do not have that ZIP file you can always get it again by logging into your system, clicking on Admin -> Windows Agent and then you will be able to download the package.

To get started, unzip and install the agent on your computer by executing “CollectIT–4.1.1.4-signed.exe”.

Click “next” three times and then close the installation window. There is no need to change the default settings.

Now that the agent is installed it will run, and then report your local computer inventory and software usage to our server. This is something that will happen immediately so once the agent is running it should appear in the Machines page within a few seconds.

If the installation pops up a message that the agent is unable to communicate with the SoftWatch servers, please check if you are behind a proxy that requires authentication. (See here for proxy configuration.)

SoftWatch has developed a lightweight and non-obtrusive way to analyze usage of Web Apps (i.e. – applications that are accessed via the browser). By installing a simple Chrome extension you will be able to monitor which (if any) Web Apps are being used by each user. If there is usage on Internet Explorer of Firefox – it will be detected as well and there is no need for another extension for those browsers.

The easiest way to accomplish this is by using a group policy that will enable you to gain control over several Chrome settings, including pushing out Extensions and making sure they stay enabled on the users’ browsers.

If you are just testing the Agent on several machines and would prefer to manually install this Chrome extension please do so from this link

Step 2

Once you verify that everything is up and running on your machine, you can move on to the automated process of pushing out the agent to your entire IT environment. You can do this with any deployment tool you have available and the only required parameter for a silent deployment is /S (please note that that this is a capital S).

We would like to refer you once again to the installation prerequisites. Making sure that all of them are fulfilled will ensure a swift and easy deployment.