CASE STUDIES
National Telco Operator
A national Telco company with 5,000 desktop users needed to cut costs to stay ahead in an ever-increasing competitive market — without compromising high level performance and service.
The Telco operator deployed SoftWatch to accurately track the actual usage of each software installation. SoftWatch automatic license tracking and deep usage analysis detected significant waste. By monitoring actual usage of all applications running, SoftWatch accurately tracked the utilization level of each license.
Based on the data seamlessly and unobtrusively analyzed by SoftWatch, the operator discovered that 48% of their licensed software was not being utilized.
For example:
• Nearly 30% of Microsoft® Office users did not use the full package they had installed.
• Workstations at 40% of the company’s Call Center were switched to Microsoft® Word and Excel “view-only” licenses.
• Over 50% of users did not utilize installed modules of Microsoft® Project and Visio packages
By detecting underutilized licenses and making appropriate reassignments, the Telco operator now checks new requests for licenses before purchasing, and more expensive licenses were replaced with less expensive ones more aligned with actual user needs.
Bottom line: savings of over $2.5M in software licensing costs